My problems with France Telecom
Since September 1999, I work in Paris area and return in my native
Toulouse area for the (school) holidays.
I thus have 2 residences, which also meaned 2 lines of fixed
telephone, one at each address.
I had arranged myself to receive my 2 telephone invoices in Paris
area towards the same date and I used to sent the 2 payments in the
same envelope since both were to be dispatched with the same address
in Limoges.
In February 2002, I had received only one of the invoices before my
departure on holiday, and I knew very well that on my return, it
would be already too late to pay them. Already in 1990, they had made
me stories because I had paid an invoice at the beginning of
September rather than in August while I was abroad.
I thus sent the TIP of the received invoice and an estimated cheque
of the other invoice (with Juste 0,01 € of error) by mentioning the
concerned telephone number.
Invoice Paris area (received before the holidays)
Invoice Toulouse area (found with the return of holidays)
Two months later, the 2 invoices being incoherent, I joined to my
payment a large letter of explanations so that they correct the
error.
Invoice April for the Paris area
Invoice April for the Toulouse area
In June, there was one to have on my invoice of the Paris area and a
fine for delay of payment for the one of Toulouse. Besides I will
note on my return that this line had been closed with the outgoing
calls, and it will be necessary to wait nearly one week before the
line to be restored.
Invoice June for the Paris area
Invoice June for the Toulouse area
Explanation of the "autres prestations" (other services) on the itemized
bill
Following my protests, France Telecom will note that indeed people of
the Paris area encashed my invoices for Toulouse without even
preventing them! But if the countable situation of my Toulouse
account were corrected, I did not have any compensation for the
countable annoyances and partial closing of my line.
Worse!, on the 19 of september, during a simple test of a modem, I
noted that it was my line of the Paris area which had been closed
with the outgoing calls because of the TIP of February that France
Telecom never wanted to encash and that I refused to pay one 2nd
time! Rather than to continue to negotiate with these fools, I asked
for the following day the cancellation of my 2 lines.
Consequence : I have a portable telephone (not from Orange network!)
and for Internet, there remains to me nothing but ADSL access on my
place of work.
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